Refund & Return Policy

At MAVERO, we want you to shop with confidence. Your satisfaction is important to us, and we’re committed to making every purchase a positive experience.

If something isn’t right with your order, we’re here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

* Be unused and in its original condition.
* Include all original packaging and accessories.
* Be accompanied by proof of purchase.

Items returned without prior approval may not be accepted.

Damaged, Defective or Incorrect Items

If your item arrives:

* Damaged
* Defective
* Incorrect
* Missing parts

Please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

* Your order number
* A brief description of the issue
* Clear photos or videos showing the product and packaging

Once verified, we’ll gladly offer either:

* A free replacement
* A full refund
* Store credit (if preferred)

There will be no additional cost to you for approved claims.

Order Cancellation

Orders may be cancelled within 12 hours after they are placed.

Once your order has entered processing or has been shipped, it can no longer be cancelled.

Non-Returnable Items

For hygiene, safety, or legal reasons, we cannot accept returns for:

* Personal care products
* Beauty products
* Health supplements
* Gift cards
* Digital products
* Final sale or clearance items

Refund Process

Once your returned item has been received and inspected, we’ll notify you of the outcome via email.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for your bank or payment provider to complete the refund.

Delayed or Lost Packages

If your package appears delayed or lost during transit, please contact us.

We’ll work directly with the shipping carrier to investigate and resolve the issue as quickly as possible.

Incorrect Shipping Address

Please ensure your shipping information is accurate before completing your order.

If a package is returned because:

* an incorrect address was provided,
* the package was refused,
* or the package was left unclaimed,

the customer will be responsible for any additional shipping charges required to resend the order.

Return Shipping Address

Please do not return your order without contacting us first.

Our customer service team will provide the correct return instructions and return address after reviewing your request.

Unauthorized returns may not be accepted.

Contact Us

If you have any questions regarding returns or refunds, please contact us anytime.

Email: support@mavero.llc

We aim to respond to all inquiries within 24–48 business hours.

The MAVERO Promise

At MAVERO, we carefully curate products that are practical, functional, and designed to improve everyday life.

If something isn’t right with your order, we’ll always do our best to make it right. Our goal isn’t just to deliver products—it’s to deliver an experience you can trust.